Shipping policy

Thank you for shopping with Pawret. This Shipping Policy explains how we process, ship, and deliver orders within the United States. We are committed to providing a smooth, transparent, and reliable delivery experience for every customer and their furry friends.

Order Processing Time

Orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been processed, you will receive a confirmation email with shipping details. During peak seasons or promotional periods, processing times may be slightly extended.

Shipping Locations

Pawret currently ships within the United States. If you are located outside the U.S., please contact us to confirm availability before placing your order.

Estimated Delivery Times (Transit Time)

  • Standard Shipping: 7–12 business days.

Delivery times vary depending on your location. Please note that delivery times are estimates and not guaranteed. Unexpected delays (such as weather conditions, carrier issues, or high order volume) may occasionally occur.

Shipping Costs

We are pleased to offer Free Shipping on all orders across the USA, regardless of your location. No minimum purchase is required to enjoy this benefit.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can use this number to monitor your package’s delivery status. If you do not receive tracking details within 5 business days, please contact our support team.

Incorrect Address Information

Please ensure your shipping address is accurate at checkout. Pawret is not responsible for:

  • Delays due to incorrect or incomplete addresses.

  • Packages delivered to incorrectly provided addresses.

⚠️ Note: If you notice an error in your shipping address, please contact us immediately at support@pawret.com before the order is shipped.

Lost or Delayed Packages

If your package is delayed beyond the estimated timeframe:

  1. Check the tracking information provided in your email.

  2. Contact the shipping carrier directly for the fastest updates.

  3. If further assistance is needed, contact our support team. We will gladly work with the carrier to help resolve the issue for you.

Damaged Packages

If your order arrives damaged during transit:

  • Take clear photos of the damaged packaging and the item.

  • Contact us within 48 hours of delivery.

  • Include your order number and photos for a faster resolution. We will review the issue and provide a suitable solution (replacement or refund).

Split Shipments

In some cases, items in the same order may ship separately due to warehouse availability or package size. You will receive separate tracking numbers if this occurs, at no additional cost to you.

📩 Contact Information

If you have any questions regarding our shipping practices, please feel free to reach out to our support team. We aim to respond within 24–48 business hours.

  • Store Name: Pawret

  • Email: support@pawret.com

  • Phone: +1 (609) 418-6601

  • Address: 7775 The Bluffs #100, Austell, GA 30168, United States